Handle complaints through a structured workflow from receipt to resolution with duty of candour tracking and pattern analysis. Demonstrate to CQC that complaints are handled professionally and lead to service improvement.
Complaints Management
Handle complaints through a structured workflow - from receipt to resolution - with duty of candour tracking and pattern analysis.
Structured Workflow
Receipt, investigation, response, and resolution
Duty of Candour
Built-in tracking for candour requirements
Pattern Analysis
Identify recurring themes and drive improvement
Frequently Asked Questions
Does it support duty of candour?
Yes. The system tracks duty of candour requirements throughout the complaints process.
Can I identify complaint patterns?
Yes. Pattern analysis helps you identify recurring themes and take action to improve your service.
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